FAQ's
Q: Do you ship internationally?
Yes! We currently ship from Australia to selected international destinations. You’ll see available options and shipping rates at checkout.
Q: How long will my order take to arrive?
Typical delivery times:
Australia: 3–7 business days
New Zealand: 5–10 business days
USA, UK, Europe: 10–20 business days
Delays can occur due to customs or postal service interruptions. We’ll always keep you updated with tracking info.
Q: How much does shipping cost?
We offer Free Standard Shipping within Australia.
International rates are automatically calculated at checkout.
Q: Can I track my order?
Yes. You’ll receive an email with your tracking link as soon as your order ships.
💧 Products & Usage
Q: Where are your products made?
All Waves of Wellbeing formulations are made in Australia using high-quality, carefully sourced ingredients.
Q: Are your products natural?
Yes — we use premium natural ingredients wherever possible, combined with scientifically backed compounds for optimal quality and integrity.
Q: Can your products treat medical conditions?
No — our products are not intended to diagnose, treat, or cure any disease. They’re designed for general wellbeing and educational use. Always consult your healthcare professional if you have medical concerns.
Q: How should I store my products?
Keep bottles sealed, away from direct sunlight, and below 25°C. Avoid contamination by keeping droppers or spray tops clean.
🔄 Returns & Refunds
Q: What if my item arrives damaged or incorrect?
Please email us at hello@wavesofwellbeing.me within 48 hours of receiving your order, including photos and your order number. We’ll make it right with a replacement or refund.
Q: Do you accept returns?
Yes, within 30 days of delivery for unused, unopened items in original condition. See our Returns Policy for details.
Q: How long does it take to receive my refund?
Refunds are processed within 5 business days after we receive your return and verify eligibility.
🌱 Sustainability & Packaging
Q: Is your packaging eco-friendly?
Yes. We use recyclable, minimal, and plastic-reduced materials wherever possible. Our goal is to tread lightly and consciously on the planet.
Q: Do you use animal testing?
Never. Waves of Wellbeing is proudly cruelty-free.
💬 Other Questions
Q: Do you offer subscriptions?
Yes! You can subscribe to your favourite products and receive them automatically at your chosen interval — with exclusive savings and the freedom to pause, skip, or cancel anytime.
Q: Do you offer wholesale or partnerships?
Yes — please email us at hello@wavesofwellbeing.me with your business details or proposal.
Q: I still have questions. What’s the best way to reach you?
Simply email hello@wavesofwellbeing.me or call +61 490 132 697 during business hours (Mon–Fri, 9 AM – 5 PM AEST).
⚖️ Legal Notice
This FAQ complies with Australian Consumer Law and Google Merchant Center requirements for customer transparency and fair communication.