FAQ's

🌊 Waves of Wellbeing — Frequently Asked Questions

We’ve collected answers to the most common questions about our products, ordering, shipping, and sustainability.
If you don’t find what you’re looking for, our team is happy to help.

📦 Shipping & Delivery

Q: Do you ship internationally?
Yes. We ship from Australia to a range of international destinations.
Available options and live shipping rates will appear at checkout.

Q: How long will my order take to arrive?
Estimated delivery timeframes:

  • Australia: 3–7 business days

  • New Zealand: 5–10 business days

  • USA, UK, Europe: 10–20 business days

Shipping times vary based on courier performance, customs processing, and local postal networks. Tracking will be provided for every parcel.

Q: How much does shipping cost?
📌 Australia: Free Standard Shipping on most orders.
📌 International orders: Calculated automatically at checkout based on destination and weight.

Q: Can I track my order?
Yes. You will receive a tracking link via email once your order is dispatched.

🌿 About Our Products

Q: Where are your products made?
All Waves of Wellbeing formulations are made in Australia in small batches using carefully sourced ingredients.

Q: Are your ingredients natural?
We prioritise natural, clean inputs and pair them with well-researched compounds where suitable.
Products are free from artificial fragrances, unnecessary fillers, and harsh preservatives.

Q: Can your products treat or cure health conditions?
No. Our products are designed to support general wellbeing and lifestyle practices.
They are not medical treatments, and statements on the site are educational only.
Always consult a qualified healthcare professional if you have a medical concern.

Q: How should I store my products?

  • Keep sealed and away from direct sunlight

  • Store below 25°C

  • Avoid contaminating droppers, spray tops or product surfaces

🔄 Returns, Replacements & Refunds

Q: What if my order arrives damaged, leaking, or incorrect?
Email us at hello@wavesofwellbeing.me within 48 hours of delivery.
Include photos, your order number, and a short description of the issue.
We’ll arrange a replacement or refund — no extra cost to you.

Q: Do you accept returns?
Yes. We accept returns of unused, unopened items in original condition within 30 days of delivery.
See our full Returns Policy for instructions and eligibility.

Q: How long do refunds take?
Refunds are processed within 5–10 business days after we receive and verify your returned item.

🌱 Sustainability & Ethics

Q: Is your packaging eco-friendly?
We use recyclable packaging and minimise waste wherever possible.
Our approach evolves continuously as better materials become available.

Q: Do you test on animals?
Never. Waves of Wellbeing is proudly cruelty-free.

💬 Subscriptions & Wholesale

Q: Do you offer product subscriptions?
Yes. Subscribe to your favourite products and receive them automatically at intervals you choose.
You can pause, skip, or cancel anytime.

Q: Do you offer wholesale or brand partnerships?
Yes — we welcome aligned stockists, practitioners, and wellness retailers.
Email: hello@wavesofwellbeing.me with your business details.

📩 Still Need Help?

Email: hello@wavesofwellbeing.me
Phone: +61 490 132 697
Business Hours: Mon–Fri, 9AM – 5PM AEST

Our small team replies within 24 business hours.

⚖️ Legal Notice

This FAQ complies with:

  • Australian Consumer Law (ACL)

  • Google Merchant Center transparency standards

  • Shopify Customer Confidence policies

It is designed to provide general guidance, not medical, diagnostic, or therapeutic advice.