Subscription Policy

Effective Date: December 2025

Thank you for choosing Waves of Wellbeing.
This policy explains how subscriptions work on our store and your rights as a subscriber.

Our subscription system is powered by Easy Subscriptions, a trusted Shopify app that handles recurring payments, billing intervals, and customer account management.

1. How Subscriptions Work

When you subscribe to a product:

  • You will be automatically billed at your selected interval (e.g. every 2, 4 or 6 weeks).

  • Each billing cycle creates a new order and shipment.

  • Subscription pricing, discounts, and bonuses apply only to active subscriptions.

2. Changing Your Subscription

You may modify your subscription at any time through your customer account:

You can:

  • Change delivery interval

  • Skip a shipment

  • Pause temporarily

  • Resume

  • Update shipping address

  • Update payment card

  • Adjust product quantity

Changes must be made before the next billing date to take effect for that cycle.

3. Cancelling Your Subscription

You may cancel anytime through your online customer account, with no fees or penalties.

Important:
If a subscription has already been charged or shipped, cancellation applies to future orders only.

Already-processed orders follow our Returns & Refund Policy.

4. Payment Methods

Subscriptions may be paid using:

  • Credit/Debit Cards

  • Shop Pay

  • Google Pay

  • Apple Pay

  • PayPal

All payments are securely processed through Shopify’s PCI-compliant system.
We do not store full card details.

5. Failed Payments

If a recurring payment fails:

  1. The system will automatically retry your card.

  2. You’ll receive an email asking you to update your payment details.

  3. The subscription will pause until payment is successful.

If payment fails repeatedly, we may cancel the subscription to prevent bounced shipments.

6. Price Changes

We reserve the right to adjust subscription prices due to:

  • ingredient cost changes

  • packaging or supply increases

  • updated shipping fees

If pricing changes, you will be notified via email before the next billing cycle.
You can cancel at any time if you do not wish to continue.

7. Returns & Refunds for Subscribers

Subscription orders follow our standard return policy:

  • Unopened, unused products may be returned within 30 days

  • Customer pays return shipping for change-of-mind cases

  • Damaged or incorrect items are replaced at no cost

  • No refunds for partially used products

8. Trial Offers, Gifts, and Bonuses

Free samples and promotional gifts are:

  • Provided at our discretion

  • May vary over time

  • Not guaranteed on every order

  • Not refundable or exchangeable

9. Account Access

To manage your subscription, create an account using the same email used at checkout.

If you have trouble accessing your subscription:
📧 hello@wavesofwellbeing.me

10. Shipping & Delivery

Subscriptions ship to the default address in your customer account.

If you change your address:

  • Please update it before your next billing cycle

Orders already shipped cannot be redirected.

11. Fraud or Abuse

We may cancel subscriptions that involve:

  • fraudulent payments

  • abuse of discount codes

  • repeated chargebacks

  • account misrepresentation

12. Contact Us

Waves of Wellbeing Australia
📍 1380 Main Arm Road, Upper Main Arm NSW 2482
📧 hello@wavesofwellbeing.me
📞 +61 490 132 697
🕘 Mon–Fri, 9AM–5PM AEST

⚖️ Legal Notice

This policy complies with:

  • Australian Consumer Law (ACL)

  • Shopify Subscription Guidelines

  • Easy Subscriptions terms

  • Visa/Mastercard Recurring Billing Standards

  • Google Merchant Center transparency rules