Privacy policy

Business Name: Waves of Wellbeing Australia
ABN: 78248122432
Website: https://wavesofwellbeing.me
Email: hello@wavesofwellbeing.me
Business Address: 1380 Main Arm Road, Upper Main Arm NSW 2482, Australia
Phone Number: +61 490 132 697
Business Hours: 9AM–5PM (Mon–Fri), AEST (GMT+10)

1. Introduction

At Waves of Wellbeing, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and secure your data when you interact with our website, services or purchase products from us.

By using our website, you agree to the practices described here.

2. Information We Collect

We may collect the following types of information:

Personal Information

Examples include:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Order history and transaction information

Payment data is processed by third-party providers such as Shopify Payments or PayPal.
We never store full card or financial account numbers.

Technical & Usage Data

Collected automatically through cookies or website tools:

  • IP address

  • Device type

  • Browser information

  • Pages visited

  • Time spent on site

  • Referring links or marketing sources

Optional Data

Provided voluntarily by customers:

  • Product feedback

  • Survey responses

  • Preferences

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Provide customer support

  • Communicate order or shipping updates

  • Improve website functionality and performance

  • Personalize shopping experiences

  • Conduct analytics and optimise marketing

  • Comply with legal, tax, or regulatory obligations

Marketing communications are only sent with your consent, and you may unsubscribe at any time.

4. Legal Basis for Processing (EU/UK Residents)

Under GDPR, we process personal data on the following grounds:

  • Contract performance — processing orders or customer inquiries

  • Consent — email marketing or optional information

  • Legal obligations — recordkeeping or compliance

  • Legitimate interests — fraud prevention, analytics, website improvement

5. Data Storage & Security

We use Shopify’s encrypted infrastructure and industry-standard safeguards to protect your data.

These include:

  • SSL encryption

  • Restricted access to internal systems

  • PCI-DSS compliant payment processing

We do not store complete payment details.
Access to your data is limited to personnel who require it to operate our services.

6. Sharing of Information

We may share your data with:

Service Providers:

  • Shipping carriers

  • Payment gateways

  • Email or SMS platforms

  • Web hosting & analytics tools

Compliance & Legal Requirements
If required by law, we may share information with government authorities.

We do not sell or rent customer data to third parties.

7. Cookies & Digital Tracking

Our website uses cookies and similar technologies to:

  • Remember cart contents and preferences

  • Improve navigation and load speed

  • Analyse website usage

  • Support advertising or performance analytics

You may disable cookies in your browser settings, although some features may not function properly.

8. Your Data Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or updates

  • Request deletion of data where legally permissible

  • Withdraw consent for marketing

  • Opt out of advertising or analytics tracking

  • Request a copy of your stored information

To submit a request, email: hello@wavesofwellbeing.me

We may require identity verification to protect your account.

9. International Data Transfers

As we operate online, your information may be transferred internationally through service providers such as:

  • Shopify

  • Google

  • Meta (Facebook/Instagram)

  • Payment processors

All partners must meet applicable data protection standards consistent with global privacy laws.

10. Children’s Privacy

We do not knowingly collect or store information from individuals under the age of 16.
If you believe a child has submitted data to us, contact us and we will act promptly.

11. Retention of Information

Personal data is kept only for as long as necessary to:

  • Provide services or fulfil orders

  • Meet business or accounting obligations

  • Comply with legal requirements

Once no longer required, data is securely deleted or anonymised.

12. Changes to This Policy

We may update this Privacy Policy periodically.
When updated, the effective date will be revised at the top of the page.
Substantial changes may be communicated by email or website notice.

The most current version will always be available at:
https://wavesofwellbeing.me/policies/privacy-policy

13. Contact Us

For questions, concerns, or privacy requests:

Waves of Wellbeing Australia
1380 Main Arm Road
Upper Main Arm NSW 2482
Australia

Email: hello@wavesofwellbeing.me
Phone: +61 490 132 697
Business Hours: 9AM–5PM (Mon–Fri), AEST

14. Legal Notice

This Privacy Policy complies with:

  • Australian Privacy Principles (APPs)

  • EU General Data Protection Regulation (GDPR)

  • California Consumer Privacy Act (CCPA/CPRA)