Terms of service

Effective Date: October 2025

Business Name: Waves of Wellbeing Australia
ABN: 78248122432
Website: https://wavesofwellbeing.me
Email: hello@wavesofwellbeing.me
Business Address: 1380 Main Arm Road, Upper Main Arm NSW 2482, Australia
Phone: +61 490 132 697
Business Hours: 9AM–5PM (Mon–Fri), AEST (GMT+10)

1. Acceptance of Terms

By accessing or purchasing from https://wavesofwellbeing.me (“Website”), you agree to these Terms of Service (“Terms”).
If you do not accept these Terms, please discontinue use of the Website.

These Terms apply to all users, including customers, visitors, and contributors of content.

2. Business Overview

Waves of Wellbeing sells lifestyle, wellness, research, and personal care products.

Our products:

  • are not therapeutic goods

  • are not intended to diagnose, treat, cure, or prevent any disease

  • are not substitutes for medical or psychological care

Information provided on the Website is general and educational in nature only.

3. Eligibility

To make purchases through this Website, you must:

  • be at least 16 years old, or

  • have consent from a legal guardian

You may not use our products or services for any unlawful purpose or to violate laws in your jurisdiction.

4. Product Information

We make every effort to display accurate product descriptions, images, and information.
However:

  • slight variations may occur

  • ingredient lists may change between batches

  • packaging design may vary

No written information on the Website should be interpreted as medical advice.

5. Orders & Availability

We reserve the right to:

  • limit or refuse orders

  • cancel orders suspected of fraud or abuse

  • restrict quantity per customer or household

Orders are accepted once payment is successfully processed.
Failure to process payment may result in cancellation.

6. Pricing & Currency

All prices are shown in AUD (Australian Dollars) unless stated otherwise.

Pricing may change without notice due to:

  • supplier costs

  • currency changes

  • shipping adjustments

  • promotions or errors

If a pricing error is discovered, we may:

  • contact you to offer the correct price, or

  • cancel and refund the order

7. Payment

We accept secure online payments through trusted gateways such as:

  • Visa

  • Mastercard

  • American Express

  • Union Pay

  • JCB

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

All transactions are processed using PCI-DSS compliant systems.

We do not store full credit card numbers.

Fraudulent chargebacks will be investigated and may be referred to collection services.

8. Shipping

Orders are shipped from Australia using trusted carriers.

Delivery estimates are guidelines only.
Delays may occur due to customs, weather, carrier issues, or unforeseen events.

Full details are provided in our Shipping Policy.

9. Customs, Duties & Import Taxes

International customers are responsible for:

  • VAT

  • import duties

  • handling fees

  • brokerage fees

  • customs clearance costs

These are not refundable and are outside our control.

10. Returns, Refunds & Exchanges

Returns are accepted under the conditions described in our Returns & Refund Policy.

We reserve the right to reject returns that:

  • are opened or used (unless defective)

  • are not in original packaging

  • lack purchase proof

  • exceed the return window

11. Order Cancellations

Orders may be cancelled within 12 hours if not shipped.

Once an order is prepared, dispatched, or labelled for shipping, cancellation is no longer possible.

See Cancellation section of our Returns & Refund Policy.

12. Intellectual Property

All content on this Website is the intellectual property of Waves of Wellbeing, including:

  • product names

  • text and educational material

  • product descriptions

  • logos and trademarks

  • images, photos, and packaging artwork

  • graphic design and layout

You may not copy, sell, redistribute, or use our content commercially without written permission.

13. User Accounts

If you create an account, you are responsible for:

  • keeping login credentials secure

  • restricting access to your devices

  • activities occurring under your account

We may suspend or delete accounts that violate these Terms or abuse the Website.

14. Third-Party Services

We use third-party services including Shopify, analytics tools, payment gateways, and advertising systems.

Their use is governed by their own service agreements and privacy policies.

We are not responsible for:

  • third-party disruptions

  • platform outages

  • data loss caused by external providers

15. Health & Wellness Disclaimer

Our products are designed for personal care and general lifestyle purposes only.

They are not:

  • medicines

  • therapeutic goods

  • medical devices

  • substitutes for treatment

Always consult a qualified healthcare professional before using supplements, minerals, or wellness tools, particularly if you:

  • are pregnant or breastfeeding

  • take prescription medication

  • have medical conditions

16. Limitation of Liability

To the maximum extent permitted by law:

Waves of Wellbeing is not liable for:

  • indirect or incidental damages

  • misuse of products

  • allergic reactions

  • improper storage or handling

  • losses caused by shipping carriers

  • website interruptions or data loss

Our total liability will not exceed the purchase amount paid by the customer.

You agree not to hold us responsible for outcomes of personal lifestyle choices.

17. Indemnification

You agree to indemnify and hold harmless Waves of Wellbeing, its employees, owners, partners, and affiliates from claims arising from:

  • violation of these Terms

  • misuse of our Website or products

  • breach of laws in your jurisdiction

18. Governing Law

These Terms are governed by the laws of New South Wales, Australia.
Any disputes will be resolved in NSW courts unless otherwise required by consumer law.

19. Modifications

We may update this document at any time.

Changes take effect once posted on this page.
Continued Website use signifies acceptance of the updated Terms.

20. Contact Information

For questions or concerns:

Waves of Wellbeing Australia
1380 Main Arm Road
Upper Main Arm NSW 2482
Australia

Email: hello@wavesofwellbeing.me
Phone: +61 490 132 697

Legal Notice

This Terms of Service complies with:

  • Australian Consumer Law

  • Shopify Merchant Terms

  • Google Merchant Center

  • PayPal and Stripe seller requirements

  • GDPR/CCPA transparency principles