Shipping policy

Effective Date: October 2025

Business Name: Waves of Wellbeing Australia
ABN: 78248122432
Website: https://wavesofwellbeing.me
Email: hello@wavesofwellbeing.me
Business Address: 1380 Main Arm Road, Upper Main Arm NSW 2482, Australia
Phone Number: +61 490 132 697
Business Hours: 9AM – 5PM (Mon – Fri), (GMT+10:00) Australian Eastern Standard Time (Sydney)

1. Overview

At Waves of Wellbeing, we aim to ensure your order arrives quickly, safely, and in perfect condition.
All orders are shipped directly from our facility in Upper Main Arm, NSW, Australia, using trusted carriers such as Australia Post for both domestic and international deliveries.

We proudly ship to most countries worldwide.

2. Processing Time

  • Orders are processed within 2–3 business days (Mon–Fri) after payment confirmation.

  • Orders placed after 2:00 PM (AEST) will begin processing the next business day.

  • We do not process or ship on weekends or public holidays.

3. Shipping Costs

Shipping costs are automatically calculated at checkout based on:

  • Destination (domestic or international)

  • Parcel weight and dimensions

  • Selected shipping method

Any free shipping offers will be clearly displayed on the product or checkout page.

4. Estimated Delivery Times

Estimated transit times (excluding processing):

  • Australia: 2–8 business days (Standard) / 1–4 business days (Express)

  • New Zealand: 6–15 business days

  • USA & Canada: 7–15 business days

  • Europe & UK: 7–20 business days

  • Asia & Other Regions: 8–27 business days

Delays may occur due to customs inspections, carrier backlogs, or peak seasonal demand.

Delivery Method

Shipping Weight (kg)

Shipping cost (AUD)

Delivery Time

Express Shipping

0kg–0.5kg

$39.45

4 - 12 business days (Mon – Fri)

Express Shipping

0.5kg–1kg

$50.90

4 - 12 business days (Mon – Fri)

Express Shipping

1kg–3kg

$86.15

4 - 12 business days (Mon – Fri)

Express Shipping

3kg–10kg

$172.90

4 - 12 business days (Mon – Fri)

Express Shipping

10kg–20kg

$296.85

4 - 12 business days (Mon – Fri)

Standard International

0kg–0.25kg

$18.75

6 to 27 business days (Mon – Fri)

Standard International

0.25kg–0.5kg

$24.45

6 to 27 business days (Mon – Fri)

Standard International

0.5kg–1kg

$35.90

6 to 27 business days (Mon – Fri) 

Standard International

1kg–1.5kg

$47.35

6 to 27 business days (Mon – Fri) 

Standard International

1.5kg–2kg

$58.80

6 to 27 business days (Mon – Fri) 

Standard International

2kg–3kg

$71.15

6 to 27 business days (Mon – Fri)

Standard International

3kg–10kg

$157.90

6 to 27 business days (Mon – Fri)

Standard International

10kg–20kg

$281.85

6 to 27 business days (Mon – Fri)


Shipping Location: Australia

Delivery Method

Shipping Weight (kg)

Shipping cost (AUD)

Delivery Time

Express

0kg–0.5kg

$14.10

1 to 4 business days (Mon – Fri)

Express

0.5kg–1kg

$18.50

1 to 4 business days (Mon – Fri)

Express

1kg–3kg

$22.75

1 to 4 business days (Mon – Fri)

Express

3kg–5kg

$29.95

1 to 4 business days (Mon – Fri)

Express

5kg and up

$46.95

1 to 4 business days (Mon – Fri)

Standard

0.5kg–1kg

Free

2 to 8 business days (Mon – Fri) 

Standard

0kg–0.5kg

Free

2 to 8 business days (Mon – Fri)

Standard

1kg–3kg

Free

2 to 8 business days (Mon – Fri)

Standard

3kg–5kg

Free

2 to 8 business days (Mon – Fri)

Standard

5kg and up

Free

2 to 8 business days (Mon – Fri)


Shipping Location: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom

Delivery Method

Shipping Weight (kg)

Shipping cost (AUD)

Delivery Time

Express Shipping

0kg–0.5kg

$47.25

4 - 7 business days (Mon – Fri)

Express Shipping

0.5kg–1kg

$60.25

4 - 7 business days (Mon – Fri)

Express Shipping

1kg–3kg

$102.45

4 - 7 business days (Mon – Fri)

Express Shipping

3kg–10kg

$215.70

4 - 7 business days (Mon – Fri)

Express Shipping

10kg–20kg

$377.40

4 - 7 business days (Mon – Fri)

Standard International

0kg–0.25kg

$25.75

6 to 27 business days (Mon – Fri)

Standard International

0.25kg–0.5kg

$32.25

6 to 27 business days (Mon – Fri)

Standard International

0.5kg–1kg

$45.25

6 to 27 business days (Mon – Fri)

Standard International

1kg–1.5kg

$58.25

6 to 27 business days (Mon – Fri)

Standard International

1.5kg–2kg

$71.25

6 to 27 business days (Mon – Fri)

Standard International

2kg–3kg

$87.45

6 to 27 business days (Mon – Fri)

Standard International

3kg–10kg

$281.55

6 to 27 business days (Mon – Fri)

Standard International

10kg–20kg

$362.40

6 to 27 business days (Mon – Fri)


Shipping Location: Israel, United Arab Emirates, Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Cyprus, Georgia, India, Indonesia, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Saudi Arabia, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Türkiye, Turkmenistan, Uzbekistan, Vietnam, Yemen, Aland Islands, Albania, Andorra, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Estonia, Faroe Islands, Gibraltar, Greece, Guernsey, Hungary, Iceland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, North Macedonia, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Svalbard & Jan Mayen, Ukraine, Vatican City, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, U.S. Outlying Islands, Vanuatu, Wallis & Futuna

Delivery Method

Shipping Weight (kg)

Shipping cost (AUD)

Delivery Time

Express Shipping

0kg–0.5kg

$54.35

4 - 7 business days (Mon – Fri)

Express Shipping

0.5kg–1kg

$71.15

4 - 7 business days (Mon – Fri)

Express Shipping

1kg–3kg

$126.45

4 - 7 business days (Mon – Fri)

Express Shipping

3kg–10kg

$278.35

4 - 7 business days (Mon – Fri)

Express Shipping

10kg–20kg

$495.35

4 - 7 business days (Mon – Fri)

Standard International

0kg–0.5kg

$39.35

6 to 27 business days (Mon – Fri)

Standard International

0.5kg–1kg

$56.15

6 to 27 business days (Mon – Fri)

Standard International

1kg–3kg

$111.45

6 to 27 business days (Mon – Fri)

Standard International

3kg–10kg

$263.35

6 to 27 business days (Mon – Fri)

Standard International

10kg–20kg

$480.35

6 to 27 business days (Mon – Fri)


Shipping Location: New Zealand

Delivery Method

Shipping Weight (kg)

Shipping cost (AUD)

Delivery Time

Express Shipping

0kg–0.5kg

$33.50

3 - 6 business days (Mon – Fri)

Express Shipping

0.5kg–1kg

$39.85

3 - 6 business days (Mon – Fri)

Express Shipping

1kg–3kg

$61.25

3 - 6 business days (Mon – Fri)

Express Shipping

3kg–10kg

$122.15

3 - 6 business days (Mon – Fri)

Express Shipping

10kg–20kg

$209.15

3 - 6 business days (Mon – Fri)

Standard International

0kg–0.25kg

$15.35

6 to 27 business days (Mon – Fri)

Standard International

0.25kg–0.5kg

$18.50

6 to 27 business days (Mon – Fri)

Standard International

0.5kg–1kg

$24.85

6 to 27 business days (Mon – Fri)

Standard International

1kg–1.5kg

$31.20

6 to 27 business days (Mon – Fri)

Standard International

1.5kg–2kg

$37.55

6 to 27 business days (Mon – Fri)

Standard International

2kg–3kg

$46.25

6 to 27 business days (Mon – Fri)

Standard International

3kg–5kg

$63.65

6 to 27 business days (Mon – Fri)

Standard International

5kg–10kg

$107.15

6 to 27 business days (Mon – Fri)

Standard International

10kg–20kg

$194.15

6 to 27 business days (Mon – Fri)


Shipping Location: Canada, United States

Delivery Method

Shipping Weight (kg)

Shipping cost (AUD)

Delivery Time

Express Shipping

0kg–0.5kg

$42.25

4 - 7 business days (Mon – Fri)

Express Shipping

0.5kg–1kg

$54.75

4 - 7 business days (Mon – Fri)

Express Shipping

1kg–3kg

$94.45

4 - 7 business days (Mon – Fri)

Express Shipping

3kg–10kg

$196.65

4 - 7 business days (Mon – Fri)

Express Shipping

10kg–20kg

$342.65

4 - 7 business days (Mon – Fri)

Standard International

0kg–0.25kg

$21.00

6 to 27 business days (Mon – Fri)

Standard International

0.25kg–0.5kg

$27.25

6 to 27 business days (Mon – Fri)

Standard International

0.5kg–1kg

$39.75

6 to 27 business days (Mon – Fri)

Standard International

1kg–1.5kg

$52.30

6 to 27 business days (Mon – Fri)

Standard International

1.5kg–2kg

$64.85

6 to 27 business days (Mon – Fri)

Standard International

2kg–3kg

$79.45

6 to 27 business days (Mon – Fri)

Standard International

3kg–10kg

$181.65

6 to 27 business days (Mon – Fri)

Standard International

10kg–20kg

$327.65

6 to 27 business days (Mon – Fri)

These are estimated delivery times and may be extended due to customs, carrier delays, or force majeure.

Shipping cost on our website will be converted and processed in Customers local currency.

5. Tracking & Notifications

Every shipment includes a tracking number, sent automatically via email once your order has been dispatched.
Tracking may take up to 24 hours to activate.

Track your order through:

6. Address Accuracy & Changes

Please ensure your shipping details are correct at checkout.
If you notice an error, contact us immediately at hello@wavesofwellbeing.me.

We can update your address only if the order has not yet shipped.
Once dispatched, Waves of Wellbeing cannot be held responsible for delivery issues caused by incorrect addresses.

7. Order Cancellations

Orders may be cancelled within 12 hours of purchase or before dispatch, whichever occurs first.
Once a tracking number has been issued, cancellations are no longer possible.

To cancel, email hello@wavesofwellbeing.me with your full name and order number.

8. Lost, Damaged, or Missing Parcels

All products are securely packed, but in rare cases of transit issues:

  • Contact us within 48 hours of receiving a damaged order (include photos).

  • If your parcel is marked “Delivered” but not received, check with your local postal office before contacting us.
    We will investigate and may offer a replacement, store credit, or refund depending on circumstances.

9. International Customs, Duties & Taxes

International orders may be subject to local import taxes, duties, VAT, or customs fees upon arrival.
These are not included in product prices or shipping costs and must be paid by the recipient.

Customers are responsible for:

  • Paying applicable import fees

  • Complying with local import regulations

  • Cooperating with customs clearance procedures

Failure to pay customs charges may result in package delays or returns.
We declare true shipment values in accordance with Australian and international trade law.

10. Restricted Countries

We currently cannot ship to countries under trade embargo or with postal restrictions.
If your country does not appear at checkout, we are unable to deliver there at this time.

11. Force Majeure & Delivery Delays

We are not responsible for delays caused by events outside our control, such as:

  • Customs inspections

  • Strikes, carrier disruptions, or natural disasters

  • Global postal suspensions

We will always communicate transparently if such issues arise.

12. Contact Us

For shipping questions, lost parcels, or special requests, please contact:

Waves of Wellbeing Australia
📍 1380 Main Arm Road, Upper Main Arm NSW 2482, Australia
📧 hello@wavesofwellbeing.me
📞 +61 490 132 697
🕘 9AM – 5PM (Mon – Fri), AEST

⚖️ Legal Notice
This Shipping Policy complies with Australian Consumer Law and Google Merchant Center requirements for transparency around delivery, handling times, and import duties.