Payment Policy

Effective Date: July 23, 2025

Business Name: Waves of Wellbeing
ABN: 78248122432
Website: https://wavesofwellbeing.com.au
Email: hello@wavesofwellbeing.me
Business Address: 1380 Main Arm Road, Upper Main Arm NSW 2482, Australia
Phone Number: +61 490 132 697
Business Hours: 9AM – 5PM (Mon – Fri), (GMT+10:00) Australian Eastern Standard Time (Sydney)


1. Accepted Payment Methods

We accept the following secure and trusted payment methods at checkout:

  • Visa
  • Mastercard
  • American Express
  • Union Pay
  • JCB
  • Shop Pay
  • PayPal

All payments are charged in Australian Dollars (AUD). Currency conversion may apply for international customers.


2. Payment Processing Time

Payments are processed instantly through our secure checkout system.
 Once your payment is approved, your order is confirmed, and we begin processing for shipment within 2 business days (Mon – Fri)


3. Payment Confirmation & Receipts

After a successful transaction, you will receive:

  • An email confirmation with your order details
  • A PDF invoice or receipt sent to your registered email address

If you do not receive confirmation within 15 minutes, please check your spam folder or contact us.


4. Payment Security

We use SSL encryption and industry-standard security protocols to process all payments safely.
Our store is powered by Shopify, and all transactions are handled via PCI DSS-compliant gateways, including Shop Pay and PayPal.

We do not store your full credit card or personal financial information.


5. Third-Party Payment Processors

We may use trusted third-party services such as:

  • Shopify Payments
  • PayPal
  • Stripe

These providers handle your information according to their own privacy and data security policies. You can view their terms on their respective websites.


6. Taxes and International Duties

  • All domestic (Australia) orders include GST where applicable
  • International customers are responsible for customs duties, VAT, or local taxes in their country

These fees are not included in the product or shipping costs and are payable by the customer upon delivery.


7. Disputes and Chargebacks

If you have a dispute or concern with a payment, please contact us first at hello@wavesofwellbeing.me
Unauthorized chargebacks or false claims will be investigated and may lead to account restriction or legal action if fraudulent.


8. Fraud Prevention & Account Verification

For your protection, all orders are subject to fraud screening and verification.
If flagged by our system, we may request additional documentation or cancel the order.
We reserve the right to refuse or refund any suspicious or high-risk transaction.


9. Failed or Declined Payments

If a payment is declined:

  • Double-check your card details
  • Ensure sufficient funds
  • Try another method
  • Contact your bank to authorize the transaction

Still facing issues? Email us for help at: hello@wavesofwellbeing.me

10. Refunds and Reimbursements

All approved refunds will be issued back to the original payment method within 14 business days (Mon – Fri) of return or resolution.

Note:

  • We cannot refund to a different card or payment source
  • Refund times may vary based on your bank’s processing speed

See our Refund & Return Policy for more details.


11. Partial Payments / Store Credits

Currently, we do not support split payments or payment plans.
If store credit or a coupon code is issued as compensation or promotion, it must be used before expiry and cannot be refunded for cash.


12. Subscriptions & Auto-Renewals (If applicable in future)

If we offer subscription-based products in the future:

  • Your payment method will be charged automatically based on your plan
  • You can cancel or modify your subscription any time from your account dashboard
  • You will be notified before any upcoming charges

(Currently, we do not offer auto-renewal subscriptions.)


13. Contact Us

For any billing, payment, or account-related questions, feel free to reach us:

Business Name: Waves of Wellbeing
ABN: 78248122432
Website: https://wavesofwellbeing.com.au
Email: hello@wavesofwellbeing.me
Business Address: 1380 Main Arm Road, Upper Main Arm NSW 2482, Australia
Phone Number: +61 490 132 697
Business Hours: 9AM – 5PM (Mon – Fri), (GMT+10:00) Australian Eastern Standard Time (Sydney)

Thank you for trusting Waves of Wellbeing. Your payment experience is safe, secure, and customer-focused every step of the way.