Payment Policy

Payment Policy

Effective Date: July 23, 2025

 

Business Name: Waves of Wellbeing
ABN: 78248122432
Website: https://wavesofwellbeing.me
Email: hello@wavesofwellbeing.me
Business Address: 1380 Main Arm Road, Upper Main Arm NSW 2482, Australia
Phone Number: +61 490 132 697
Business Hours: 9AM – 5PM (Mon – Fri), (GMT+10:00) AEST (Sydney)

1. Overview

This Payment Policy explains how Waves of Wellbeing processes, secures, and manages payments made on our website. Our goal is to provide a safe, transparent, and smooth payment experience for every customer.

2. Accepted Payment Methods

We accept the following secure and trusted payment methods at checkout:

  • Visa
  • Mastercard
  • American Express
  • Union Pay
  • JCB
  • Shop Pay
  • PayPal

All payments are charged in Australian Dollars (AUD). Currency conversion may apply for international customers.

3. Payment Processing Time

Payments are processed instantly through our secure checkout system. Once your payment is approved, your order is confirmed, and we begin preparing your shipment within 2 business days (Mon – Fri).

4. Payment Confirmation & Receipts

After a successful transaction, you will receive:

  • An email confirmation with your order details
  • A PDF invoice or receipt sent to your registered email address

If you do not receive confirmation within 15 minutes, please check your spam folder or contact us at hello@wavesofwellbeing.me.

5. Payment Security

We use SSL encryption and industry-standard security protocols to process all payments safely. Our store is powered by Shopify, and all transactions are handled via PCI DSS-compliant gateways, including Shop Pay and PayPal.

We do not store your full credit card or personal financial information.

6. Third-Party Payment Processors

We may use trusted third-party services such as:

  • Shopify Payments
  • PayPal
  • Stripe

These providers handle your information according to their own privacy and data security policies. You can view their terms on their respective websites.

7. Taxes and International Duties

  • All domestic (Australia) orders include GST where applicable.
  • International customers are responsible for customs duties, VAT, or local taxes in their country.

These fees are not included in product or shipping costs and are payable by the customer upon delivery.

8. Disputes and Chargebacks

If you have a dispute or concern with a payment, please contact us first at hello@wavesofwellbeing.me.

Unauthorized chargebacks or false claims will be investigated and may lead to account restriction or legal action if deemed fraudulent.

9. Fraud Prevention & Account Verification

All orders are subject to fraud screening and verification. If flagged by our system, we may request additional documentation or cancel the order. We reserve the right to refuse or refund any suspicious or high-risk transaction.

10. Failed or Declined Payments

If your payment is declined, please:

  • Double-check your card details
  • Ensure sufficient funds
  • Try another method
  • Contact your bank to authorize the transaction

If issues persist, email us for help at hello@wavesofwellbeing.me.

11. Refunds and Reimbursements

All approved refunds will be issued back to the original payment method within 14 business days (Mon – Fri) of return or resolution.

Note: We cannot refund to a different card or payment source. Refund times may vary based on your bank’s processing speed.

See our Refund & Return Policy for more details.

12. Partial Payments / Store Credits

Currently, we do not support split payments or payment plans.

If store credit or a coupon code is issued as compensation or promotion, it must be used before expiry and cannot be refunded for cash.

13. Subscriptions & Auto-Renewals

We currently offer subscription-based products through Shopify’s integrated platform. When you subscribe:

  • Your payment method will be charged automatically based on your chosen interval (e.g., every 30 or 60 days).
  • You can cancel, pause, or modify your subscription anytime from your account dashboard.
  • You will receive advance notice before any upcoming charges.

14. Contact Us

For any billing, payment, or account-related questions, please contact us:

Waves of Wellbeing
ABN: 78248122432
1380 Main Arm Road, Upper Main Arm NSW 2482, Australia
Phone: +61 490 132 697
Email: hello@wavesofwellbeing.me

⚖️ Legal Notice

This policy complies with Australian Consumer Law, Shopify Payments Terms of Service, and Google Merchant Center requirements for transparency, refund processing, and fair billing practices.